STR and Vacation Rental Glossary

Access Control System Integration Accounting Integration Add-On Offer ADR (Average Daily Rate) ADR/RevPAR Tracker AI Guest Response (Chatbot / Co-Pilot) AI Insight Prompts Airbnb Listing Analytics Dashboard API Connection Auto Rate Adjustment Auto-Assigment (Cleaning & Maintenance) Auto-Review Reply Automated Messaging Automation Workflow Builder Average Length of Stay (ALOS)

Backup Crew / Relief Team Banned Guest List Base Rate Blackout Dates Blackout Dates Policy Booking Curve Booking Window (or Lead Time) Booking.com Listing Brand Standardization Budget vs. Actual (BvA) Bulk Ordering Business License Requirement

Calendar Sync Error Cancellation Rate Changeover Day Channel Commission Channel Manager (CM) Channel Mix Strategy Channel Overbooking Protocol Channel Performance Report Channel Promotions Channel Promotions (e.g. Airbnb Deals) Channel-Specific Pricing Chargeback Defense Chargeback Policy Chart of Accounts Check-In Instructions Check-In Time Policy Check-Out Instructions Check-Out Time Policy Cleaners Cleaning & Task Management App Cleaning Fee Closed to Arrival (CTA) Closed to Departure (CTD) Co-Hosting Agreement Commission Split Communication Tone Guidelines Comp Set (Competitive Set) Complaint Handling Procedure Conversion Funnel (Direct Booking Site) Crisis Management Plan CRM (Customer Relationship Management) Custom Domain Website Custom KPI Builder Custom Website Builder

Damage Discovery Damage Report Damage Waiver Damage Waiver Policy Data Retention Policy Deep Clean Demand Compression Demand Forecasting Direct Booking Direct Booking Incentive Discount Code Distribution Cost Double Booking Duplicate Listing Dynamic PIN Code Generation Dynamic Pricing Dynamic Pricing Engine

Early Bird Discount Early Check-In / Late Check-Out Fee Early Check-In Policy Economies of Scale Emergency Contact Protocol Emergency Equipment Check Emergency Repair Energy Management Automation Equipment Lifecycle (Appliance, Furniture) Evacuation Procedure Event or Party Restriction Event Pricing Exit Strategy External Webhook Integration Extra Guest Fee

Fire & Carbon Monoxide Compliance Fire Compliance (Smoke/CO Detector) Franchise Model Fraud Prevention

Gap Night Pricing General Liability Insurance Geo-Targeted Rates Google Vacation Rentals Gross Booking Revenue (GBR) Guest Experience Manager Guest Feedback Survey Guest Incident Self-Reporting Guest Injury Response Guest Portal / Self-Service Portal Guest Profile Guest Registration Requirement Guest Requests Guest Screening Requirement Guest Self-Service Portal Guest Verification Guidebook Platform

Hazard Report Health & Safety Inspection High Season Rate Holiday or Peak Season Policy House Manual / Welcome Book House Rules House Rules Acknowledgment Housekeeping Fee

iCal Sync ID Verification ID Verification Requirement In-House vs. Outsourced Staff In-Stay Issue Resolution In-Stay Support Resources Incident Reporting Procedure Independent Contractor Agreement Inspection Report Insurance Claim Documentation Internal Notes Inventory Audit Issue Escalation

Joint Venture Property Model

Key Exchange Policy Keyless Entry Security KPI Dashboard

Last-Minute Discount Late Check-Out Policy Laundry Rotation Liability Disclaimer Linen Fee Linen Service Listing Optimization Local Recommendations Local Residency Restriction Locked Supply Cabinet Locksmith Access Long-Term Stay Requirement (30+ Days) LOS Pricing (Length-of-Stay Discounts) Lost & Found Protocol Loyalty Program Loyalty Rate / Return Guest Discount

Maintenance Coordinator Maintenance Reserve Maintenance Ticket Maintenance Ticket Trigger Maintenance Walkthrough Management Agreement Management Fee Structure Market Compression Market Feasibility Analysis Market Positioning Master Lease Agreement Maximum Stay Limit Message Templates & Triggers Mid-Stay Clean Mid-Stay Clean Fee Mid-Stay Extension Policy Mid-Stay Message Minimum Age Requirement Minimum Night Stay Minimum Stay Automation Minimum Stay Requirement Mold/Mildew Prevention Multi-Calendar Sync Multi-Channel Distribution

Negative Review Response Net Operating Income (NOI) Niche OTA (Luxury, Corporate, Pet-Friendly) Noise Monitoring Integration Noise Monitoring Policy

Occupancy Boost Campaign Occupancy Limit Policy Occupancy Limit Regulation Occupancy Rate OKRs (Objectives & Key Results) Operating Expense Allocation Operational Leverage Operations Management Platform Operations Manager OTA (Online Travel Agency) OTA Sync (API Connection) Overbooking Protocol Owner Closet / Locked Storage Owner Distribution Schedule Owner Onboarding Owner Portal Owner Retention Strategy Owner Split / Commission Split Owner Statement Owner Supply Refill

Pace (Pick-Up Rate) Pacing Alerts Pacing Forecast Pacing Report Parking Fee Payment Reconciliation Sync Payment Verification Payout Reconciliation Performance Bonus Personalization Pet Fee Pet Policy Pickup Analysis PMS (Property Management System) Portfolio Benchmarking Portfolio Expansion Post-Stay Inspection Post-Stay Thank You Message Pre-Arrival Message Preferred Partner Status Preferred Vendor List Preventive Maintenance Price Elasticity Promo Code Proof of Completion (Photos/Videos) Property Access Guide Property Damage Insurance

QA (Quality Assurance) Quiet Hours Policy

Rate Fencing Rate Parity Rate Sync Failure Rebooking / Relocation Policy Repeat Guest Rate Reservation Modification Policy Response Time SLA Restocking Checklist Rev Forecast (Weekly/Monthly) Revenue Forecast Dashboard Revenue Management System (RMS) Revenue Manager Review Management Review Request RevPAR (Revenue Per Available Rental)

Safety Inspection Scaling Readiness Assessment Seasonal Maintenance (HVAC, Pool, Pest) Seasonal Pricing Security Deposit Collection Security Deposit Hold Security Deposit Policy Self Check-In (Keyless Entry Policy) Service Level Agreement (SLA) Service Recovery Gesture Short-Term Rental Permit Shoulder Season Strategy Smart Lock Integration Smoking Policy Software Stack SOP (Standard Operating Procedure) Special Occasion Recognition SSO (Single Sign On) Staff Broadcast Message Staging (Setup for Guest Arrival) Stay Extensions Supply Par Levels (Operational Minimums) Surveillance Disclosure

Task Assignment Notification Task Automation Tax Remittance Procedure Team Org Structure Terms of Stay Agreement (Rental Agreement) Thermostat Automation (Smart HVAC) Third-Party Cleaning Service Third-Party Vendors Training & Onboarding Training & SOP Development Transient Occupancy Tax (TOT) Turnover Turnover Checklist Turnover Scheduling Two-Way Data Flow

Unauthorized Party Prevention Underwriting (Deal Analysis) Unified Inbox Unregistered Guests User Roles & Permissions Utility Surcharge

Vendor Coordination Vendor Management Virtual Assistant (VA) Visitor Policy Vrbo Listing

Webhook Notifications Welcome Amenities Welcome Message Work Order

Yield Override Logic