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We care
Customer care is not just a thing we do—it’s who we are.
Get the right help every step of the way
At Hostfully, we’re dedicated to being the best customer care team in the industry. When you come on board, you receive free training and support to get you up and running smoothly—and with confidence.
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Your success matters
We truly care about your experience with Hostfully and want you to make the most of our platform. Your Hostfully plan always includes the following:
- Open office hours
- Access to 300+ help and business articles
- Membership to Hostfully Users Facebook Group
- 24/7 email and chat support
- Periodic check-ins
Quick overview
Available with
Starter
Pro
Pro Plus
Premium
- * Please note that Pro Plus and Premium customers will also receive a dedicated Customer Success Manager.
Get to know how Hostfully supports you during your journey
Onboarding Support
During your first 45 days, you’ll receive dedicated onboarding support. After signing up, you can expect to receive an email from your assigned Onboarding Specialist within 24 business hours. This will include your first assignment and a group call calendar. After completing your assignment and attending a group call, you and your Onboarding Specialist with schedule your first 1:1 call.
Customer Success
Our Customer Success team will check in with you periodically to learn about your business objectives, provide adoption coaching and show you how to make the most of the Hostfully Platform.
* Please note that only Pro Plus & Premium customers will receive a dedicated Customer Success Manager.
Email & Chat
You can count on us seven days a week. We offer free support via live chat and email whenever you need. Unlimited in-app support calls are also available for premium clients of Hostfully.
Online resources
We have plenty of documentation to help you answer any questions you may have, readily available. Visit our help desk, industry-leading blog, FAQ and more.
User Voice
Through your feedback and ideas, we enhance and improve our product. You can submit your system suggestions and requests via our User Voice. This helps us prioritize our product roadmap and understand the relative priority of our customers’ needs.
Our customers say it best
Find out why our clients love working with us
Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners.
Austin P, Turquoise Antler Short Term Rentals
Hostfully has a wide range of integrations with other technology software companies that we want to work with. Their “pipeline management “ functionality makes it super easy to get a quick understanding of all bookings and inquiries across all listings. On top of that, they have one of the best customer support teams that we’ve seen.
Jasper Ribbers, Overnight Success
Been great! Looking forward to opening more doors with Hostfully. Hostfully has been able to streamline my property onboarding and makes it much easier to have your properties on multiple channels without getting double bookings. The Hostfully customer service team is amazing and very helpful. Always there for me when I have questions.
Erin T, Finish Line Properties
We've been using Hostfully for 5 years to manage our now 40+ properties in Costa Rica (Osa Property Management). We started using Hostfully when we were managing just five homes, and as we've grown, Hostfully has become even more important to our success.
Nick Halverson, OSA Property Management
Hostfully has become an integral part of delivering an exceptional guest experience at Moving Mountains. Our homes are complex with many features & intricacies and the guidebooks have allowed us to easily share the relevant information so guests can safely use every feature. Now we get fewer troubleshooting calls and better reviews. We could not be more satisfied!
Robin Craigen, Moving Mountains
Unlock your potential with Hostfully’s Property Management Platform
Easy to use
Check all your bookings at a glance. Add, cancel or modify bookings in seconds.
Efficient
Automate and save time. Cut down on manual processes and human-made mistakes!
Powerful & versatile
Connect every stage of the vacation rental guest journey.
Anytime, Anywhere, Any Device
Fully responsive on desktop, mobile, and tablet. Our mobile app helps you manage time-sensitive and critical tasks from the palm of your hand.
GDPR compliant
Hostfully has made numerous product, policy, and technology updates to ensure that your data and your guests’ data are compliant with GDPR regulations.
Success training
Our world-class onboarding team will stay with you until you’re comfortable and everything’s running smoothly.
Customer support
The Hostfully support team has a 95% average customer service rating and you can count on us seven days a week.
Community support
Share and gain valuable knowledge and know-how’s from Hostfully’s vibrant global community.
Expert knowledge
We know hospitality and technology inside and out, and we love sharing our knowledge with you.
Frequently asked questions
About Hostfully's Property Management Platform
How will I be supported during onboarding?
Every new customer of our Property Management Platform receives step-by-step instructions and a dedicated Onboarding Specialist to support you for your first 45 days. After you complete an initial assignment to get you started and attend a group call, your Onboarding Specialist will set up the first of your 1:1 one-hour personalized calls.* During your onboarding, Hostfully will help you set up your properties, configure listing sites and OTAs, show you how to automate processes with templates and triggers, and get started with pricing.
Please note that the set up time to import and list properties on listing sites varies. Some take under 24 hours, while others take up to two weeks or longer. This is outside any software company’s control. However, due to Hostfully’s preferred partner status with Airbnb, Vrbo, and Booking.com, we can track your status progress and get faster access if an unforeseen problem happens.
After your 1:1 calls, additional onboarding services can be purchased for $150 per hour.
*All plans include at least 2 x 1:1 calls. See plans for details.
How much training do I get?
Once you’ve completed your onboarding, you’ll be ready to use the basic functionality of Hostfully. To help you extend your knowledge of the platform or maximize its use, we’ll also invite you to our users group community. We also offer a customer success portal that includes 200+ help and DIY articles complete with step-by-step instructions, screenshots, and even videos.
What are Hostfully’s active customer support hours?
Hostfully customer support is available 24 hours a day, 7 days a week.
Does Hostfully have a mobile application?
Do you have any product demos I can watch and learn more from?
Of course! We have free live demos happening weekly for our Property Management Platform. Visit this link to register now and have a fun chat with our team: https://app.livestorm.co/hostfully/livepmp
Alternatively, we also have a pre-recorded demo you can check out here. All demos can be found on our “Request a Demo” page.
Okay, I'm ready to sign up. Is there a free version of the Property Management Platform?
Yay! We’re so excited you’re ready to come try us out. We don’t offer free trials, however we do offer a free one-on-one personalized software demo where you can see exactly how Hostfully will be of benefit to you. Want to try a demo, then? Click here to get started. Alternatively, you can check our pricing page to subscribe right away.
More answers can be found in our FAQ page.
Why Hostfully
Free training for new members
Our solutions are easy to use and will automate your everyday tasks. Plus, during onboarding you get free training, and our team will stay with you until you’re comfortable and everything is running smoothly.
A company with
a purpose
a purpose
We do more than just provide a tool. Through partnerships with Sustonica, EnviroRental, Ecologi and others, we help others in our industry make meaningful changes in the way they operate, to make a positive impact on the community and environment.
We share our insight and knowledge
Our team has years of experience in the business, learning best practices from leading brands. And we love sharing our knowledge with you. Come say hi to our team during the big vacation rental conferences, or tune into our free webinars.
Achievements
We've got your back.
Get answers when you need them. Our knowledgeable team is there to answer your inquiries, investigate your queries, and they genuinely want to provide you with a better experience. Simply reach out to us via email (hello@hostfully.com) or click the button below to start chatting now.
Or visit our Support Page
+95%
Average customer service rating
24/7
Support with agents all over the world
Check out these other features
Still not convinced?
At Hostfully we do things very differently. Instead of jumping right in, you can book a FREE and PERSONALIZED demo with one of our friendly Sales team members. They will show you exactly how Hostully will make your life as a vacation rental property manager much easier, in a demo that is customized to your business needs. So, how about it?
