It’s true—we can’t wait to start working together. But first things first: please take a look over Hostfully’s Platform Management Platform onboarding process including timeline, steps, support, and some frequently asked questions so we can get you up and running quickly.
Want to go live in two weeks? A week? You can! The sooner you get started with onboarding, the sooner you’ll be up and running. The process will vary depending upon your desired pacing and needs, but a proper set-up will save you many hours of time and energy. So use this onboarding guide to understand what to expect and start off on the right foot. And remember, just take it one step at a time.
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Did you know Hostfully’s Technical Support Team is available 24 hours a day, 7 days a week at support@hostfully.com and on chat? So if you have a quick product question, or you’re burning the midnight onboarding oil, we’re here for you.
Here are some useful tools, partners, and considerations to keep in mind as you begin onboarding.
Timeline: 1 business day
Timeline: 1-10 days
Timeline: 5-7 business days
Timeline: 1 business day
In order to get started, you’ll need to set up an account with a payment processor. We offer Stripe, Vacation Rent Payment, and PayPal.* Before choosing a payment processor, you can speak with your Onboarding Specialist to find the best fit for your needs.
*Hostfully charges 1% on all Stripe and Paypal transactions. If you’re planning to integrate with Vrbo, we suggest using Stripe for full payment integration.
With Hostfully’s PMP, we can assist with the setup of your direct booking channel.
Here is the help documentation to get you started.
We provide useful information on creating your domain name, but you must manage all the DNS and other 3rd party tasks outside of Hostfully. This can be very technical and you may need to hire a technical resource as it is outside the scope of our support. For assistance with setting up an external website or building out a direct booking page, we recommend contacting our integrated website development partners.
Here’s a high level onboarding overview so you know what to expect. Usually onboarding takes 45 days or less—assuming you keep up with your assignments and there aren’t any delays from our channel integrations partners.
The process will vary slightly depending upon your desired pacing and needs. A proper setup will save you many hours of time and energy so start off on the right foot, and remember, just take it one step at a time.
During your onboarding period, you can always join group onboarding calls or email onboarding@hostfully.com with your questions and concerns. We also have a comprehensive help desk and informative Hostfully University videos.
Within 24 business hours after signing up, you will receive a welcome email from your personal Onboarding Specialist with your first homework assignment and information on when and how to schedule your first group call.
In order to stay on track with your onboarding, it’s important to complete your assignment before your first 1:1 call. You can walk through our help video and guide to:
After completing your group call and assignment, you will schedule a 1:1 call with your personal Onboarding Specialist who will review your account, answer questions, cover any remaining steps, help you with your reservations and calendar, and provide you with instructions for enabling channels and going live.
Keep an eye on your email.
You’ll receive a whole series of emails with detailed information and easy-to-follow instructions for each step. Of course, we’ll be there with you throughout.
After you adjust fees, taxes, or pricing, we suggest selecting dates on your listing like a guest would and reviewing the order.
Once a property is toggled ON within a channel in Hostfully and you connect that property to an existing listing, the data in Hostfully completely overwrites your existing listing. This includes pricing, photos, descriptions and rental terms. Make sure your property is complete in Hostfully before syncing!
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Plan your channel integrations
Establish a payment processor
Create a direct booking site
