A few months ago, Beckon Homes was sending emails with PDF files to their guests,
now they have a device and platform independent solution.
Pain Point
Creating emails & PDFs
to share house manual
with guests.
Solution
Hostfully Enterprise Plan
for guidebook creation & distribution.
Outcome
Saves time by sending a link
to reusable content
hosted online.
About Beckon Homes
Beckon Homes is the best way to rent and manage your property. With backgrounds in Real Estate, Financial Services, and Music, Isabeau Miller and Shaun Balin are professionals who marry creativity and practicality. Their team of management professionals, contractors, home services, and outside vendors is constantly evaluated to uphold the highest standard of excellence. Visit website
The Challenge
Isabeau Miller and Shaun Balin created Beckon Homes with the goal of helping property owners to manage and furnish their short-term rentals. These properties have existed for a long time, and while the roots of hospitality haven’t dramatically changed, what is changing is how technology is enhancing the guest and homeowner experience.
As owners and travelers themselves, they know the experience of an owner and traveler from head to toe. Rather than following how other property management companies operate, Beckon Homes sought to combine creativity and practicality in their business.
However, at a certain point, Beckon Homes was getting inundated with customer service questions and many guests weren’t reading their house manuals. With the commitment to offer a seamless experience to owners and guests, Isabeau and Shaun knew that there was an opportunity to improve the way they communicated with guests. Thus, they were looking for a hospitality platform that would enable them to share information easily, while maintaining a high level of service and professionalism.
Isabeau Miller
Beckon Property Management, Nashville, Tennessee
Hostfully has proven to be one of the best business decisions we’ve made. Our guests access information they need easily, and it takes the pressure off us, knowing everyone is well informed. Now our guests understand our procedures, how their rental works, and learn about our local recommendations. Not sure what we ever did without them!
The Solution
A few months ago, Beckon Homes was sending emails with PDF files to their guests, now they have a device and platform independent solution.
The PDF was barely working, so we needed a more comprehensive way to share this. It was taking us too much time to edit, update it, and have someone on our team to constantly revise it.
When Isabeau and Shaun started looking for solutions, they initially imagined a platform to facilitate the communication with guests. This tool would allow them to share a house manual of the property. Yet soon, they discovered Hostfully through an article.
With Hostfully, Beckon Homes has been able to highlight the unique aspects of each home and make interactions with guests more valuable. After its implementation, they’ve reduced time spent on logistics, communication, and maintenance.